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Tag Archives: wow
Zappos.com, The Right Now! Vision and Delivering Happiness – C.V. 1 – Deliver Wow Through Service
“At Zappos, we don’t measure call times (our longest phone call was almost six hours long!), and we don’t upsell. We just care about whether the rep goes above and beyond for every customer. We don’t have scripts because we … Continue reading
Posted in What We're Reading
Tagged @dhbook, @thernv, @zappos, customer service, deliver happiness, wow
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