Tag Archives: customer service

Zappos.com, The Right Now! Vision and Delivering Happiness – C.V. 3 – Create Fun and A Little Weirdness

My experience from the Marine Corps taught me that the harder you work, the harder you have to play. So as we as nonprofit start to figure out who we are and go through the startup growing pains, we need to remember that we’re not doing this to be miserable, that will not help uplift anyone we come into contact. We must remember that creating a little fun and weirdness of our own is essential to build internal cohesion and to whether challenges ahead. Continue reading

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Zappos.com, The Right Now! Vision and Delivering Happiness – C.V. 2 – Embrace & Drive Change

“Fred and I [Tony] continued talking.  On the one hand, we had to get through our short-term cash-flow challenges.  On the other hand, we wanted to make sure we were thinking long-term and laying the foundation for the future of … Continue reading

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Zappos.com, The Right Now! Vision and Delivering Happiness – C.V. 1 – Deliver Wow Through Service

“At Zappos, we don’t measure call times (our longest phone call was almost six hours long!), and we don’t upsell.  We just care about whether the rep goes above and beyond for every customer.  We don’t have scripts because we … Continue reading

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